Terms and Conditions eslot – Platform User Guide

By accessing, registering for, or using any part of the eslot platform — whether through our website, mobile app, or any other channel we provide — you acknowledge that you have read, understood, and agree to be fully bound by these terms and conditions.

These terms are to be read together with Privacy Policy and Responsible Gaming Policy eslot, which together form the entire agreement between you and us.

Eslot reserves the right to update, modify, or replace any part of these terms at any time. We will notify you of material changes via in-platform notifications or your registered email. It is your responsibility to review these terms periodically.

Use of the eslot platform is restricted to individuals who meet the following eligibility criteria:

• You must be 18 years and above or have reached the age of majority under the laws of your jurisdiction of residence, whichever is higher.
• You must use the platform solely in your own personal capacity and not on behalf of any third party.
• You may not register or use the platform if you have previously been banned or restricted by eslot for any reason.
• You are responsible for ensuring that your use of this platform is lawful under the laws of your jurisdiction.
• You are not on any list of persons prohibited from gambling activities for any legal or personal reason.

To access the full eslot service, you will need to register an account. By registering, you agree to the following:

• Each individual is only permitted to hold one (1) account only. Multiple account registrations by the same individual are strictly prohibited and may result in the suspension of all associated accounts and freezing of balances.
• The information you provide during registration must be complete, accurate, and up to date. This includes your full name, identification number, date of birth, and payment details.
• An identity verification (KYC) process will be conducted prior to your first withdrawal. Required documents include a valid MyKad or passport, as well as proof of current address.
• You are fully responsible for maintaining the confidentiality of your password and account login details. eslot shall not be liable for any losses arising from the disclosure of your login credentials to any third party.
• If you suspect your account has been accessed without authorisation, please notify the eslot support team immediately.

Eslot accepts deposits via multiple payment methods integrated with Malaysia's banking ecosystem, including DuitNow Transfer, FPX Internet Banking, Touch 'n Go eWallet, Boost, GrabPay, and select cryptocurrencies.

• The minimum deposit amount is RM10 for most local payment methods.
• All successful deposits are credited to your eslot account and cannot be transferred to another user.
• Eslot does not charge any processing fees for deposits made via local Malaysia payment methods.
• Funds deposited into an eslot account cannot be reclaimed via chargeback except in verified cases of fraud.
• Eslot reserves the right to request proof of ownership of a payment method before processing any transaction.

Withdrawal of winnings at eslot is subject to the following terms:

• Withdrawals may only be made to a bank account, e-wallet, or crypto address that is registered under the same user with your eslot account. Withdrawals to third-party accounts are not permitted.
• Completed identity verification (KYC) is mandatory before your first withdrawal can be processed.
• The minimum withdrawal amount is RM20 for most withdrawal methods.
• Eslot targets a processing time of 10 to 30 minutes for withdrawals via local payment methods, though actual times may vary depending on external factors.
• Eslot reserves the right to delay or reject any withdrawal suspected of involving fraud, money laundering, or a breach of these terms while an investigation is conducted.
• Any taxes or tax liabilities relating to winnings are solely the user's responsibility under applicable law.

Eslot offers a variety of bonuses and promotions to its members. All bonuses are subject to specific conditions that will be stated in the terms of each promotion. General bonus terms are as follows:

• All bonuses offered by eslot carry rollover requirements (wagering requirements) that must be fulfilled before any withdrawal can be made from the bonus balance.
• Bonuses cannot be transferred between accounts and hold no cash value until rollover requirements are fully met.
• Only one bonus may be active at any one time unless otherwise stated in the relevant promotion's terms.
• Eslot reserves the right to withdraw any bonus obtained through means deemed to be promotional abuse or bonus fraud.
• If an account is closed or suspended before rollover requirements are met, any unapproved bonus balance will be considered forfeited.

As an eslot user, you agree not to engage in any of the following activities:

• Using software, bots, automated scripts, or any other technical means to exploit eslot's systems or games.
• Colluding with other users to manipulate game outcomes or defraud the platform.
• Abusing the bonus system through multiple registrations, providing false information, or any strategy intended to exploit promotions.
• Using the eslot platform for any illegal activity, including money laundering or financing of illegal activities.
• Distributing, uploading, or transmitting any harmful, offensive, or unlawful content through our platform.
• Attempting to gain unauthorized access to other users' accounts or eslot's internal systems.

Violation of any of the above prohibitions may result in immediate account suspension, balance freezing, and legal action where necessary.

Eslot is fully committed to responsible gaming practices. We provide a range of tools to help users manage their gaming activity in a healthy way:

• Daily/Weekly/Monthly Deposit Limits — You may set a personal deposit limit that cannot be increased without a 24-hour cooling-off period.
• Session Wagering Limits — Limit the maximum betting amount per gaming session.
• Self-Exclusion — Option to suspend your account temporarily for 24 hours, one week, one month, or a longer period.
• Permanent Self-Exclusion — Users who need assistance may apply for a permanent self-exclusion that cannot be reversed.

If you feel that gaming is affecting your life or the lives of those around you, please seek help immediately. Contact the eslot support team via live chat for more information on available resources.

Eslot reserves the right to suspend or close any user's account, with or without prior notice, for the following reasons:

• Unsatisfactory identity verification (KYC) or documents submitted that are falsified or invalid.
• Any breach of these terms and conditions, including but not limited to, holding multiple accounts or bonus fraud.
• Suspected activities related to fraud, money laundering, or financing of illegal activities.
• Instructions from relevant authorities or court orders.
• Self-exclusion requests submitted by the user themselves or an authorised next of kin.

If an account is suspended while an investigation is ongoing, the account balance will be temporarily frozen. If the investigation finds no wrongdoing, the balance will be restored within a reasonable timeframe.

Eslot hereby declares the following limitations of liability with respect to the use of our platform:

• Eslot is not liable for any service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party actions.
• Every game outcome is determined by an independently verified Random Number Generator (RNG). eslot does not guarantee any winning outcome.
• Eslot is not liable for any losses arising from a user's wagering decisions, whether based on information provided by the platform or any other party.
• In the event of a technical error or system disruption affecting game outcomes, eslot reserves the right to void the relevant transactions and restore balances to their state prior to the error.

Eslot reserves the right to amend, update, or replace these terms and conditions at any time at our sole discretion. For material changes, we will provide reasonable notice via:

• In-platform or eslot app notifications
• Email the address registered to your account
• Notices prominently displayed on the eslot website

Continued use of the platform after the effective date of any amendment is considered acceptance of the updated terms. If you do not agree with any amendment, you should stop using the platform and contact us to arrange account closure.

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the eslot platform in general, our team is ready to assist:

• Live Chat: Available 24 hours a day, 7 days a week within the eslot platform and app — the fastest way to get a response.
• Support Email: [email protected] — for detailed enquiries or official documentation.
• FAQ: Visit the Frequently Asked Questions (FAQ) us for quick answers to common questions.

These terms and conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or related to these terms shall be resolved through negotiation first before formal legal proceedings are initiated.